Behavioral Health Scheduler: Patient-Centric Scheduling

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; Romeoville (IL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Mental health benefit at no cost

Employer provided life and disability

Tuition reimbursement

Immediate 401(k) match

Paid volunteer time off (VTO)

Parental leave

Adoption and surrogacy benefit

Job summary

Duly Health and Care is hiring a Scheduler-Behavioral Health in Romeoville, IL to greet patients, coordinate scheduling, and support internal physicians and facilities.

You will verify patient information, arrange pre-op testing, confirm procedures, and maintain confidentiality while ensuring accurate scheduling and billing coordination across teams. This role requires strong communication and multitasking in a fast-paced clinical environment.

Qualifications

• Medical terminology, verbal and written.
• CPT and ICD-9 coding.
• Referral process.
• Must have the ability to learn new computer programs.
• Act professionally towards customers, physicians, and co-workers.
• Must be able to multitask and prioritize.
• Must possess time management skills.
• High school diploma or GED 2+ years prior surgery scheduling, telephone, computer and customer service experience.

Responsibilities

• Greet patients in a friendly manner whether on the phone or in person.
• Develop and maintain effective working relationships with internal physicians and with scheduling staff at facilities.
• Verify patient personal and insurance information -- coordinate pre-op testing per insurance.
• Single point-of-contact for internal staff and external inquiries for all scheduled procedures.
• Schedule and/or reschedule pre-op lab and/or other testing before procedures and surgeries if necessary.
• Contact patient to confirm procedure/surgery.
• Explain and verify proper prep instructions with patients, route to nurse if appropriate.
• Prepare all essential paperwork for referral coordinator and facilities.
• Verify daily doctor's schedules, print and distribute to appropriate personnel.
• Maintain the strictest patient confidentiality.
• Work with billing staff to ensure all procedures are charged.
• Cover/fill-in for co-workers as needed.
• Track case volume and direct cases to facilities per direction of management team.

Skills

Medical terminology

CPT & ICD-9 coding

Referral process

Multitasking

Time management

Customer service

Surgery scheduling experience

Education

High school diploma or GED

Job description

Duly Health and Care is hiring a Scheduler-Behavioral Health in Romeoville, IL to greet patients, coordinate scheduling, and support internal physicians and facilities.

You will verify patient information, arrange pre-op testing, confirm procedures, and maintain confidentiality while ensuring accurate scheduling and billing coordination across teams. This role requires strong communication and multitasking in a fast-paced clinical environment.