Behavioral Health Receptionist / Front office

Clean Planet Energy; Gilbert (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading behavioral health clinic in Arizona seeks a Front Desk professional to coordinate patient care and manage administrative tasks. The role requires strong communication skills and proficiency in managing client-related paperwork while ensuring confidentiality. Ideal candidates will have a background in psychology or related fields, with preferred experience in working with children and adolescents. Join a dedicated team focused on improving client outcomes through evidence-based practices.

Qualifications

• Bilingual in Spanish preferred.
• Experience working with children and adolescents preferred.
• Current CPR, AED, First Aid certification required.

Responsibilities

• Maintaining confidentiality of records in accordance with HIPAA.
• Managing client-related paperwork and evaluating conditions.
• Greeting and scheduling patients, managing medical records.

Skills

Communication

Organizational Skills

Education

Bachelor's degree in psychology

Bachelor's degree in social work

Bachelor's degree in sociology

Tools

Microsoft Office 365

Electronic Health Records

Job description

Front Desk - Outpatient Behavioral Health Clinic

Entune Behavioral Health is an outpatient group offering individual, couples, and family therapy, along with other behavioral health services in Arizona.

Role and Responsibilities

The Front Desk serves as a key point of contact for therapeutic services within the organization. BHTs are responsible for coordinating patient care, assessing patient conditions, and establishing treatment goals in collaboration with licensed clinicians. They monitor progress, coordinate plan adjustments, and act as liaisons among patients, families, and providers. Additional practical support may include handling insurance inquiries, financial/resource planning, and goal setting. BHTs must work independently and as part of a team, demonstrating dedication to the mission of the quadruple aim and collaborating closely with internal staff, clients, payors, and stakeholders. Their work is guided by evidence-based treatments and population health principles.

Front Desk Responsibilities

• Maintaining confidentiality of records in accordance with HIPAA
• Assessing risk of harm to self and others
• Managing client-related paperwork (billing, BH screeners, progress notes, contact notes, etc.)
• Evaluating physical and/or mental conditions through staffing with the treatment team
• Observing clients
• Participating in quality management efforts
• Attending relevant behavioral health case meetings
• Referring clients to community resources and internal services as needed
• Engaging in population health and evidence-based measures to improve client outcomes

Additional duties include greeting and scheduling patients, appointment reminders, call routing, transactions, managing medical records, referrals, prior authorizations, provider communication, eligibility verification, triaging mental health and primary care needs, faxing, scanning, and organizing paperwork. The role requires frequent interaction with patients, medical professionals, and staff, necessitating excellent communication skills and a personable demeanor.

Qualifications and Education Requirements

• Bachelor's degree in psychology, social work, sociology, or related field (preferred)
• Relevant work experience may substitute for formal education, pending verification
• Experience working with children and adolescents (preferred)
• Bilingual in Spanish (preferred)
• Current CPR, AED, First Aid certification (required)
• Current DPS Level One Fingerprint Clearance Card (required)
• Proficiency with Microsoft Office 365 and electronic health records (EHR)
• Strong organizational and communication skills
• Knowledge of integrated healthcare models (preferred)

Additional Notes

This job description is not exhaustive. Employment is at-will, and this document reflects primary responsibilities and business needs, not contractual obligations.