Front Office Medical Receptionist

Happy Ears Hearing Center; Gilbert (AZ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a bubbly Audiology Patient Care Coordinator to enhance the patient experience. In this role, you will be the first point of contact, ensuring patients feel welcomed and supported. Your organizational skills will help maintain a smooth clinic operation, while your empathetic demeanor will make a positive impact on patients' lives. If you enjoy creating a friendly atmosphere and have a passion for customer care, this opportunity is perfect for you!

Benefits

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Performance-based incentives

Team trainings

Company parties

Career advancement

Qualifications

• Experience in customer service or healthcare roles.
• Strong organizational skills and multitasking ability.

Responsibilities

• Greet patients warmly and manage their intake.
• Collaborate with audiologists to provide care.
• Maintain patient information with attention to detail.

Skills

Customer service experience

Organizational skills

Communication skills

Empathy

Decision-making skills

Education

High school diploma or equivalent

Job description

Benefits:

• Team Trainings
• 401(k)
• Bonus based on performance
• Company parties
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

About the Role:
We’re on the lookout for a bubbly, upbeat Audiology Patient Care Coordinator to join our team at Happy Ears Hearing Center in Gilbert, AZ! If you’re someone who loves helping others feel welcome and at ease, and you’ve got a knack for staying organized while keeping a positive attitude, this role is for you. As the first point of contact for our patients, you’ll play a key role in creating a fun, friendly, and compassionate environment, helping our patients feel comfortable and supported from the moment they walk in or call.

Benefits/Perks:

• 10 days PTO
• Paid holidays
• Competitive compensation
• Career advancement
• Health insurance
• Performance-based incentives
• A friendly, interactive, and supportive work culture with awesome team camaraderie
  
  

Job Summary:
If you love spreading positivity and creating an inviting atmosphere, this is your chance to shine! As the Audiology Patient Care Coordinator, you’ll be at the heart of our clinic, ensuring every patient feels heard, cared for, and excited to come back. From answering calls with a warm smile to supporting our team with smooth, organized clerical tasks, you’ll help keep our clinic running like a well-oiled machine while making sure our patients feel like part of the Happy Ears family.

You’ll Be Responsible For:

• Greeting patients with a bright, friendly welcome that makes them feel instantly comfortable
• Collaborating with audiologists, patients, and families to provide top-notch care
• Creating personal goals for patients and cheering them on toward their progress
• Maintaining patient information in our system with care and attention to detail
• Handling patient intake forms and offering a little guidance with a smile if needed
• Checking in hearing devices and ensuring they’re ready and perfect for appointments
• Managing schedules with a cheerful attitude to keep things running smoothly
• Answering phones with enthusiasm to schedule appointments and assist current patients
• Collecting payments and providing receipts with a friendly approach
• Helping maintain a tidy and welcoming office environment (including stocking the coffee/snack station!)
• Performing basic tech duties like hearing aid cleanings, troubleshooting, and Bluetooth pairings
• Performing other miscellaneous office duties to keep the flow of the day positive and productive
  
  

Qualifications:

• Experience in a customer service or healthcare role
• Strong organizational skills and the ability to juggle multiple tasks with a smile
• Quick decision-making skills in fast-paced situations
• An empathetic and caring demeanor – you truly want to make a difference in our patients' lives
• Excellent verbal and written communication skills
• Bonus points for experience with hearing loss or working in an audiology setting
• A passion for excellent customer care – you’re always ready to treat every patient with respect, care, and a cheerful attitude!