Front Office Receptionist

Align ENT + Allergy; Lebanon (Lebanon County); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading healthcare practice is seeking a proactive and friendly Front Office Receptionist. This role is vital for ensuring patients receive excellent service. Responsibilities include greeting patients, scheduling appointments, and managing records. Ideal candidates thrive in fast-paced environments and possess strong multitasking skills.

Benefits

401 K

Medical Coverage

PTO

Qualifications

• Prior experience as a receptionist or in customer service, preferably in healthcare.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Greet patients and manage appointment scheduling.
• Handle inbound calls and maintain patient records.
• Process payments and assist with insurance verification.

Skills

Communication

Organizational Skills

Multitasking

Customer Service

Education

High school diploma

Further education in healthcare administration

Tools

MS Office

Job description

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Align ENT & Allergy is looking for a proactive and friendly Front Office Receptionist to join our dynamic team. This position is vital to ensuring our patients receive the highest level of service as they enter our practice. You will be the first point of contact for our patients, and your professionalism and warmth will set the standard for their visit.

Your key responsibilities will include greeting patients, scheduling appointments, handling inbound calls, and managing patient records. We need someone who thrives in a fast-paced environment, possesses strong multitasking abilities, and can maintain a welcoming atmosphere. If you have a passion for patient care and enjoy working in a collaborative team environment, we would love to hear from you!

Core Responsibilities

• Welcome patients and visitors in a friendly and professional manner
• Manage appointment scheduling and patient check-in/check-out procedures
• Answer phone calls, providing information and assistance as needed
• Maintain accurate patient records and ensure data integrity
• Process payments and handle billing inquiries with attention to detail
• Assist with insurance verification and patient forms
• Keep front office area well-organized and aesthetically pleasing
• Collaborate with medical staff to ensure seamless patient care
  
  
  

Requirements

• High school diploma or equivalent; further education in healthcare administration is a plus
• Prior experience as a receptionist or in customer service, preferably in a healthcare setting
• Excellent verbal and written communication skills
• Proficient in MS Office and familiarity with electronic health record systems
• Strong organizational skills with the capability to prioritize tasks
• Ability to maintain confidentiality and handle sensitive information
• Positive demeanor with a strong desire to help others
• Ability to work well under pressure and in a team-oriented environment
• Reliable, punctual, and committed to excellence in patient service
  
  
  

Benefits

• 401 K
• Medical Coverage
• PTO

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  IT Services and IT Consulting

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