Behavioral Health Practice Operations Lead

TOLLER ENTERPRISES LLC; Baltimore (MD); On-site; USD 65,000 - 70,000; Full time

Job summary

TOLLER ENTERPRISES LLC in Baltimore, MD is seeking a Behavioral Health Office Manager to oversee administrative functions, staff, and patient services in a fast-paced behavioral health practice.

This full-time role requires 3+ years in healthcare office management, with experience in scheduling, billing, HIPAA, EHR systems, and a drive to improve procedures to enhance patient care. Salary range is $65,000–$70,000 annually.

Qualifications

• High school diploma or equivalent; Associate’s or Bachelor’s degree in healthcare administration or related field preferred.
• Minimum of 3 years experience in office management or administrative roles within a healthcare or behavioral health setting.
• Strong knowledge of healthcare administrative processes, including patient scheduling, billing, and insurance verification.
• Familiarity with electronic health record (EHR) systems and standard office software (e.g., Microsoft Office Suite).
• Understanding of HIPAA regulations and patient confidentiality requirements.
• Bachelor’s degree in healthcare administration, business management, or related field.
• Experience managing staff and coordinating multidisciplinary teams in a behavioral health environment.
• Proficiency with specialized behavioral health EHR platforms and practice management software.
• Certification in medical office management or healthcare administration (e.g., Certified Medical Manager).
• Knowledge of billing and coding specific to behavioral health services.

Responsibilities

• Manage daily office operations including scheduling, patient intake, and billing processes to ensure efficient workflow.
• Supervise and support administrative staff, providing training, performance evaluations, and conflict resolution as needed.
• Coordinate communication between clinical providers, patients, insurance companies, and external agencies to facilitate care and administrative processes.
• Maintain compliance with healthcare regulations, privacy laws (such as HIPAA), and organizational policies to safeguard patient information and ensure legal adherence.
• Oversee inventory management of office supplies and equipment, and coordinate maintenance or procurement as necessary.
• Assist in financial management tasks such as budgeting, payroll, and accounts receivable to support the fiscal health of the practice.
• Implement and improve office procedures and protocols to enhance operational efficiency and patient satisfaction.
• Prepare reports and documentation for leadership review and support quality improvement initiatives.

Skills

Healthcare admin processes

Patient scheduling

Billing

Insurance verification

EHR systems

Microsoft Office

HIPAA

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree in healthcare administration

Tools

Behavioral health EHR platforms

Job description

TOLLER ENTERPRISES LLC in Baltimore, MD is seeking a Behavioral Health Office Manager to oversee administrative functions, staff, and patient services in a fast-paced behavioral health practice.

This full-time role requires 3+ years in healthcare office management, with experience in scheduling, billing, HIPAA, EHR systems, and a drive to improve procedures to enhance patient care. Salary range is $65,000–$70,000 annually.