Behavioral Health Intake & Care Coordinator

Brown University Health; Pawtucket (RI); On-site; USD 25,000 - 36,000; Full time

Job summary

Brown University Health seeks an intake specialist to collect screening information from callers and direct them to the appropriate level of care, ensuring accurate documentation in the electronic medical record. The role reflects the organization’s values of Compassion, Accountability, Respect, and Excellence as staff engage patients and families respectfully.

Qualified candidates will be bilingual (English/Spanish) and have at least two years of office experience.

Qualifications

• High School diploma (GED) required.
• Bilingual English/Spanish highly preferred.
• Must have at least 2 years verifiable experience in an office environment.

Responsibilities

• Obtain information from callers to determine pay-source and verify insurance eligibility.
• Engage clients and families in ways appropriate to age, culture, and psychiatric status.
• Coordinate with PES clinicians on initial appointments, walk-ins, and emergency evaluations.
• Maintain the PES schedule including initial evaluations, warm hand-offs, therapy appointments and safety evaluations.
• Assist with insurance information and billing tasks as needed.

Skills

Bilingual English/Spanish

Education

High School diploma (GED)

Job description

Brown University Health seeks an intake specialist to collect screening information from callers and direct them to the appropriate level of care, ensuring accurate documentation in the electronic medical record. The role reflects the organization’s values of Compassion, Accountability, Respect, and Excellence as staff engage patients and families respectfully.

Qualified candidates will be bilingual (English/Spanish) and have at least two years of office experience.