Bilingual Behavioral Health Intake Coordinator

GHI Gateway Healthcare, Inc.; Pawtucket (RI); On-site; USD 25,000 - 36,000; Full time

Job summary

Brown University Health is seeking an Intake/Administrative Assistant in Pawtucket, RI to gather essential screening information from callers and direct them to appropriate care. You will document interactions in the electronic medical record and support PES clinicians with scheduling and insurance tasks.

Qualified candidates have a high school diploma, are bilingual (English/Spanish) preferred, and possess at least 2 years of office experience.

Qualifications

• High School diploma (GED) required.
• Bilingual English/Spanish preferred.
• At least 2 years verifiable experience in an office environment.

Responsibilities

• Obtain information from callers to Gateway Healthcare Intake line to determine pay-source information by verifying eligibility and coverage limitations with all insurance companies.
• Demonstrates ability to engage clients and their families in way that is appropriate to their age, culture, and psychiatric status.
• Demonstrates working knowledge of the admission and/or medical criteria regarding the behavioral health services offered by Gateway and/or in the community.
• Coordinates with PES clinicians around making initial appointments; walk ins and/or emergency evaluations.
• Maintains the schedule of appointments for the PES clinicians inclusive of initial evaluations; warm hand off’s; therapy appointments and/or clinical assessments and safety evaluations.
• Assists with provision of insurance information to administrative staff and assists with billing functions as needed; including verifying/researching of current insurance.
• Directs callers with any current risk factors to speak with a PES clinician to assess for safety; ongoing.
• May be required to attend conferences and/or trainings as requested. May be required to cross train other members of the department.
• Will update demographic information in the medical record; as indicated to ensure up to date information is captured in the medical record.
• Other duties as assigned.

Skills

Bilingual English/Spanish

Office experience

Education

High School diploma / GED

Job description

Brown University Health is seeking an Intake/Administrative Assistant in Pawtucket, RI to gather essential screening information from callers and direct them to appropriate care. You will document interactions in the electronic medical record and support PES clinicians with scheduling and insurance tasks.

Qualified candidates have a high school diploma, are bilingual (English/Spanish) preferred, and possess at least 2 years of office experience.