Intake Specialist

GHI Gateway Healthcare, Inc.; Charlestown (NH); On-site; USD 25,000 - 36,000; Full time

Job summary

Gateway Health Intake at GHI-Charlestown is seeking a caller information specialist to collect screening data and determine pay-source eligibility for behavioral health services. You will document interactions in the electronic medical record and direct callers to appropriate level of care.

Responsibilities include verifying insurance coverage, coordinating with PES clinicians for initial appointments, and maintaining appointment schedules while ensuring accuracy and respect for patients'

Qualifications

• High School diploma (GED) required.
• Bilingual English/Spanish highly preferred.
• At least 2 years verifiable experience in an office environment.
• No professional license required. Valid driver's license.
• CPR and First Aid certification may be preferred or required by program.

Responsibilities

• Obtain information from callers toGateway Healthcare Intake line to determine pay-source information by verifying eligibility and coverage with insurers.
• Engage clients and families appropriately considering age, culture, and psychiatric status.
• Know admission/medical criteria for behavioral health services offered; coordinate with PES clinicians for initial appointments; manage walk-ins and emergency evaluations.
• Maintain PES clinicians' appointment schedules including initial evaluations, warm hand-offs, therapy appointments, clinical assessments, and safety evaluations.
• Assist with insurance information to administrative staff and with billing; verify current insurance.
• Direct callers with risk factors to PES clinicians for safety assessment; follow up as needed.
• Attend conferences/trainings as requested; cross-train other staff; update demographic information in medical records.
• Other duties as assigned.

Skills

Bilingual English/Spanish

Office experience

Education

High School diploma (GED)

Job description

SUMMARY

To obtain information from callers to the agency to gather necessary screening information to direct the caller to the appropriate level of care and to ensure accurate and timely documentation of these contacts into the electronic medical record. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES

To obtain information from callers to Gateway Healthcare Intake line to determine pay-source information by verifying eligibility and coverage limitations with all insurance companies. Demonstrates ability to engage clients and their families in way that is appropriate to their age, culture, and psychiatric status. Demonstrates working knowledge of the admission and/or medical criteria regarding the behavioral health services offered by Gateway and/or in the community (IHHCT; PACS, outpatient therapy; Eastman House). Coordinates with PES clinicians around making initial appointments; walk in's and/or emergency evaluations. Maintains the schedule of appointments for the PES clinicians inclusive of initial evaluations; warm hand off's; therapy appointments and/or clinical assessments and safety evaluations. Assists with provision of insurance information to administrative staff and assists with billing functions as needed; including verifying/researching of current insurance. Directs callers with any current risk factors to speak with a PES clinician to assess for safety; ongoing. May be required to attend conferences and/or trainings as requested. May be required to cross train other members of the department. Will update demographic information in the medical record; as indicated to ensure up to date information is captured in the medical record. Other duties as assigned.

MINIMUM QUALIFICATIONS

High School diploma (GED) required. Bilingual (English/Spanish) highly preferred. Must have at least 2 years verifiable experience in an office environment.

QUALIFICATION REQUIREMENTS

No professional license required. Valid driver's license. CPR and First Aid certification.

NECESSARY SPECIAL REQUIREMENTS

Effectively present information and respond to questions from professionals, managers, clients, family and the general public. Read, analyze and interpret professional journals, policy and procedures and governmental regulations. Write reports and general correspondence. Analyze client and system information, identify problems, establish facts, draw valid conclusions, develop options and strategies for resolving problems, monitor implementation and evaluate the problem solving process for effectiveness. Deal with several abstract and concrete variables concurrently. Ability to successfully complete all required training and certifications Oral and written communication skills, including speech, grammar, spelling, and legibility are at sufficient level to ensure effective and appropriate communication. Ability to add, subtract, multiply, and divide in all unites of measure, using whole numbers, common fractions, and decimals either manually or by use of a calculator.

JOB KNOWLEDGE, SKILL, AND ABILITY

Pay Range: $18.00-$25.82

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation's first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state's largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island.

Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve.

We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families.

Join us and help build a healthier future for our patients - and for yourself.

Location: GHI-Charlestown-4705 Old Post Road - 4705 Old Post Rd. Charlestown, Rhode Island 02813

Work Type: Monday to Friday 830am to 5pm

Work Shift: Day

Daily Hours: 8 hours

Driving Required: No

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