Behavioral Health Front Desk Specialist

Human Service Agency; Watertown (SD); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Sign-On Bonus

Paid Training with ongoing support

Career Development & Advancement

Full Benefits Package (medical, dental

vision)

401(k) with Company Match

Employee Assistance Program (EAP)

Paid Holiday, Vacation, Sick, and Bere

avement Leave

Referral Bonus Program

Tuition Reimbursement

Annual Company Picnic & Team Events

Anniversary Incentives

Flexible Scheduling Options

Wireless Plan Discounts (AT&T, T‑Moble

& Verizon)

Job summary

Human Service Agency in Watertown, SD, is seeking a front-desk support professional to handle reception, cashiering, scheduling, and basic clerical duties for addiction and mental health services. The role includes triage and timely referrals to Behavioral Health staff, ensuring a welcoming environment.

You will greet clients, provide information, and coordinate with Clinical Coordinators. Strong communication and computer skills are essential for maintaining records and assisting with

Qualifications

• High school diploma or equivalent.
• Strong interpersonal skills.
• Ability to communicate with a diverse group of clientele.
• Ability to type 45–50 words per minute.
• Working knowledge of computer applications and electronic files.
• Possesses a valid South Dakota driver’s license and has a safe driving record.

Responsibilities

• Provide non-medical client support, including reception, cashiering, appointment scheduling, clerical duties, and initial triage for individuals seeking addiction and mental health services.
• Identify clients who may require urgent clinical attention and promptly refer them to appropriate Behavioral Health staff.
• Create a welcoming and professional environment by greeting clients and visitors, providing information and directions, and delivering excellent customer service.
• Communicate with the Clinical Coordinator and/or Executive Director regarding client concerns, operational issues, and problem resolution.

Skills

Interpersonal skills

Typing speed 45–50 wpm

Computer applications

Diverse clientele communication

Valid SD driver's license

Education

High school diploma or equivalent

Job description

Human Service Agency in Watertown, SD, is seeking a front-desk support professional to handle reception, cashiering, scheduling, and basic clerical duties for addiction and mental health services. The role includes triage and timely referrals to Behavioral Health staff, ensuring a welcoming environment.

You will greet clients, provide information, and coordinate with Clinical Coordinators. Strong communication and computer skills are essential for maintaining records and assisting with