Wellness Front Desk Receptionist

Banner House at T Bar M; Dallas (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Banner Performance is seeking a reliable Front Desk Receptionist to provide professional front-office support and patient service in a fast-paced medical environment. You will greet patients, manage check-in/check-out, and coordinate appointments across providers.

Role requires experience with medical terminology, insurance verification, patient billing, and strong proficiency in EHR systems and MS Office. Excellent communication and confidentiality are essential.

Qualifications

• Familiarity with medical terminology and patient billing is required.
• Experience verifying insurance and processing payments is preferred.
• Proficiency with EHR systems and basic computer applications (MS Office).
• Strong communication and multitasking skills with professionalism.
• Attention to detail and ability to handle confidential information.
• Knowledge of HIPPA (HIPAA) standards and data privacy is essential.

Responsibilities

• Greet patients and assist with check-in and check-out processes.
• Schedule, confirm, and coordinate appointments for multiple providers.
• Collect and verify insurance details; process co-pays and self-pay balances.
• Maintain and update electronic health records (EHR) with accuracy.
• Answer and route calls, take detailed messages, and handle patient inquiries.
• Prepare and organize patient charts and required forms for appointments.
• Manage inboxes and daily messages in the EHR system.
• Support clinical staff by coordinating patient flow and documentation.
• Maintain a clean, organized front office and waiting area.
• Secure cash drawers, lock office areas, and follow closing procedures at day’s end.

Skills

Communication skills

Multitasking

Attention to detail

Confidentiality & HIPPA compliance

Medical terminology

Insurance verification

Patient billing

Tools

EHR systems

Microsoft Office Suite

Job description

About The Role

Banner Performance is seeking a reliable, detail-oriented Front Desk Receptionist to join our team. The ideal candidate is punctual, professional, and committed to providing exceptional front-office support and patient service in a fast-paced medical environment.

What You’ll Do

• Greet patients and assist with check-in and check-out processes.
• Schedule, confirm, and coordinate appointments for multiple providers.
• Collect and verify insurance details; process co-pays and self-pay balances.
• Maintain and update electronic health records (EHR) with accuracy.
• Answer and route calls, take detailed messages, and handle patient inquiries.
• Prepare and organize patient charts and required forms for appointments.
• Manage inboxes and daily messages (“Praxis”) in the EHR system.
• Support clinical staff by coordinating patient flow and documentation
• Maintain a clean, organized, and professional front office and waiting area.
• Secure cash drawers, lock office areas, and follow all closing procedures at day’s end.

Qualifications

• 2+ year of experience as a Front Desk Receptionist or in a healthcare front office.
• Knowledge of medical terminology, insurance verification, and patient billing.
• Proficiency in EHR systems and basic computer applications (Microsoft Office Suite).
• Excellent communication and multitasking skills with a high level of professionalism.
• Strong attention to detail and ability to work efficiently under pressure.
• Commitment to maintaining confidentiality and adhering to HIPPA standards.