Patient Support Specialist (Front Desk)

Appalachian Mountain Health; Robbinsville (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Appalachian Mountain Health is seeking a Patient Support Representative to serve as the frontline contact for clients, providers, and third parties in our Robbinsville, NC office. This role handles screening, scheduling, registration, and payments, ensuring a courteous and welcoming experience.

You will manage communications via EHR, verify insurance information, and triage or refer clinical inquiries to the right staff.

Qualifications

• Experience with verifying client insurance is preferred but not required.
• Ability to handle high-volume telephone inquiries with professionalism.

Responsibilities

• Answer screening prioritizing and delegating large amounts of telephone inquiries in a friendly professional manner including de-escalation skills for clients with behavioral health needs.
• Returning client, provider and third party calls in a timely manner.
• Referring client inquiries of a clinical nature to the appropriate clinical staff for triage.
• Scheduling appointments.
• Provide a welcoming first impression of the organization.
• Client check in and complete full registration process.
• Experience with verifying client insurance is preferred but not required.
• Collecting payments.
• Verifying insurance information.

Skills

Customer service

Phone etiquette

De-escalation skills

EHR familiarity

Insurance verification

Tools

EHR system

Registration software

Job description

Appalachian Mountain Health is seeking a Patient Support Representative to serve as the frontline contact for clients, providers, and third parties in our Robbinsville, NC office. This role handles screening, scheduling, registration, and payments, ensuring a courteous and welcoming experience.

You will manage communications via EHR, verify insurance information, and triage or refer clinical inquiries to the right staff.