Patient Engagement Specialist (Front Desk) – Healthcare Office

Blue-Ridge-Health; Franklin (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Disability Coverage

403(b) Retirement

9 Paid Holidays

PTO & Personal Day

Accommodations Programs

Mental Health Resources

Tuition Reimbursement

Job summary

Blue Ridge Health is seeking an Engagement Specialist (Front Desk) in Franklin, NC to support a Behavioral Health team. The role focuses on accurate check-in/out, data entry, and patient coordination within a busy clinic.

You'll interact with patients, families, and providers, ensuring smooth processes, confidentiality, and a welcoming environment. Prior front desk or medical office exposure is preferred, with bilingual abilities considered a plus.

Qualifications

• High school diploma or equivalent required.
• Strong communication with staff, patients, and providers.
• Experience in a medical office preferred.
• Familiarity with EHR and practice management systems.
• Commitment to HIPAA and patient confidentiality.

Responsibilities

• Handle client check-in and check-out with accuracy and confidentiality.
• Update demographic and insurance information in the EHR.
• Assist clients with paperwork and documentation.
• Relay information to providers and coordinate with team.
• Collect and post payments and insurance co-pays when applicable.

Skills

Communication skills

Medical office experience

Medical terminology

EHR experience

HIPAA compliance

Bilingual

Education

High school diploma or equivalent

Tools

EHR systems

Practice Management Software

Job description

Blue Ridge Health is seeking an Engagement Specialist (Front Desk) in Franklin, NC to support a Behavioral Health team. The role focuses on accurate check-in/out, data entry, and patient coordination within a busy clinic.

You'll interact with patients, families, and providers, ensuring smooth processes, confidentiality, and a welcoming environment. Prior front desk or medical office exposure is preferred, with bilingual abilities considered a plus.