Patient Support Representative

Appalachian Mountain Health; Asheville (NC); Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

Appalachian Mountain Health seeks a Patient Support Representative to serve as the Front Desk in the Behavioral Health office. You will act as the initial contact for clients, providers, and third parties, handling inquiries and guiding them to appropriate staff.

The role involves answering calls, scheduling appointments, updating patient information in the EHR, and ensuring a warm, professional first impression of the organization. Experience with insurance verification is a plus.

Qualificações

• Handling high volumes of phone inquiries with courteous communication.
• Maintaining accurate EHR notes and client records.
• Scheduling appointments following program guidance.
• Verifying and updating client information as needed.

Responsabilidades

• Answering screening prioritizing and delegating large amounts of telephone inquiries in a friendly professional manner including de-escalation skills for clients with behavioral health needs.
• Returning client, provider and third party calls in a timely manner
• Referring client inquiries of a clinical nature to the appropriate clinical staff for triage
• Scheduling appointments in accordance with AMH Behavioral Health Program guidance.
• Provide a welcoming first impression of the organization
• Client check in and complete full registration process
• Experience with verifying client insurance is preferred but not required.

Conhecimentos

Phone screening

De-escalation

Customer service

EHR documentation

Appointment scheduling

Registration / onboarding

Insurance verification (preferred)

Ferramentas

EHR system

Descrição da oferta de emprego

JOB SUMMARY

Patient Support Representative/ “Front Desk” works in the Behavioral Health office as a general point of contact for all clients, providers, and third parties contacts.

Description

JOB SUMMARY

Patient Support Representative/ “Front Desk” works in the Behavioral Health office as a general point of contact for all clients, providers, and third parties contacts.

Key Responsibilities

• Answering screening prioritizing and delegating large amounts of telephone inquiries in a friendly professional manner including de-escalation skills for clients with behavioral health needs.
• Returning client, provider and third party calls in a timely manner
• Referring client inquiries of a clinical nature to the appropriate clinical staff for triage
• Scheduling appointments in accordance with AMH Behavioral Health Program guidance.
• Provide a welcoming first impression of the organization
• Client check in and complete full registration process
• Experience with verifying client insurance is preferred but not required.

Requirements

• Sending and following up on messages between client’s and providers/clinical staff members via EHR
• Read through for previous messages/encounters related to patient inquiry to clearly and efficiently communicate with patient and staff.
• Maintaining electronic health records (EHR) and documenting each point of contact within the EHR.
• Verifying information on file and updating said information as necessary.
• Using data and client registries to outreach to patients in need of preventive care and follow-up for chronic conditions.
• Utilizing working knowledge of up-to-date insurance credentialing information to correctly schedule appointments.
• As appropriate, triaging phone calls and following up on client’s requests.