Behavioral Health Admissions Navigator

Summit BHC; New Deal (TX); On-site; USD 40,000 - 56,000; Full time

Job summary

The Ranch at Dove Tree, part of Summit BHC, in Lubbock, TX, is seeking an Intake Coordinator to manage front-desk operations and intake for behavioral health services. You will handle phone triage, client inquiries, pre-registration, and insurance verifications while coordinating with admissions and treatment teams.

Ideal candidates have a high school diploma (bachelor’s preferred in social work/psychology) and 1+ year of healthcare admissions experience, with strong interpersonal and assessment

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s Degree in social work, psychology, counseling or related field preferred.
• One+ year experience in healthcare admissions preferred.
• Experience in client assessment, referral, treatment planning and inter-organizational communication.
• Knowledge of community resources.
• Outstanding interpersonal, interviewing and assessment skills; telephone etiquette.

Responsibilities

• Pre-admission assessments and client interviews to verify intake criteria.
• Coordinate with referrals, support clients and families; conduct inquiries about services.
• Document calls, appointments and admissions activities in the CRM system.
• Verify insurance eligibility and coordinate with insurance companies.
• Arrange transportation and manage waiting lists for admissions.
• Collaborate with other departments and external parties to ensure timely admissions.

Skills

Interpersonal skills

Interviewing skills

Telephone etiquette

Assessment skills

Client assessment

Education

High School Diploma or equivalent

Bachelor’s degree (social work, psychology, counseling or related)

Tools

CRM system

Job description

The Ranch at Dove Tree, part of Summit BHC, in Lubbock, TX, is seeking an Intake Coordinator to manage front-desk operations and intake for behavioral health services. You will handle phone triage, client inquiries, pre-registration, and insurance verifications while coordinating with admissions and treatment teams.

Ideal candidates have a high school diploma (bachelor’s preferred in social work/psychology) and 1+ year of healthcare admissions experience, with strong interpersonal and assessment