Intake Coordinator - Behavioral Healthcare Facility

The Ranch at Dove Tree; New Deal (TX); Presencial; USD 38.000 - 52.000; Jornada completa

Descripción de la vacante

The Ranch at Dove Tree in Lubbock, Texas seeks an Intake Coordinator to create a welcoming front desk environment, handle phone triage, pre-registration, and insurance verifications, and coordinate with referral sources to support admissions.

The role emphasizes interviewing clients and family, ensuring intake criteria are met, and maintaining accurate CRM documentation, with collaboration across departments to admit clients smoothly.

Formación

• High School Diploma or equivalent required; Bachelor’s degree in social work, psychology, counseling, or related field preferred.
• One or more years' experience in healthcare admissions preferred.
• Experience in client assessment, referral, treatment planning and communication with external review organizations or comparable entities.
• Outstanding interpersonal, interviewing, and assessment skills; strong telephone etiquette.

Responsabilidades

• Conduct pre-admission assessments.
• Interview clients, family members and collateral sources to assure intake criteria are met.
• Review prospective admissions against approved admission criteria, policies and procedures.
• Generate, guide, and lead discussions with referral sources for client support, conflict resolution and business development.
• Respond to the needs of referred clients.
• Assess family needs for mediation and intervention and determine appropriate resources.
• Decide which Interventionist and facility to recommend and schedule dates/travel.
• Document all activities and admissions in the CRM; maintain admission documentation.
• Verify insurance eligibility and coordinate with insurers.
• Screen referrals and arrange transportation for admission.
• Maintain waiting list and stay in contact with potential candidates to facilitate admissions.

Conocimientos

Interpersonal skills

Interviewing skills

Assessment skills

Telephone etiquette

Educación

High School Diploma

Bachelor’s degree in social work/psychology/counseling

Descripción del empleo

Intake Coordinator - Behavioral Healthcare Facility | The Ranch at Dove Tree | Lubbock, TexasAbout the Job:PURPOSE STATEMENT:The Intake Coordinator is responsible for establishing and maintaining a first- impressions environment at the facility front desk. Duties include phone triage, addressing requests for services and performing client call backs and documents all call activities. Answers inquiry calls about facility services and availability, performs pre-registration, verifies insurance eligibility, and coordinates with the insurance company. Facilitates assessment and/or intake to facility services when appropriate. Provides administrative support to the department of admissions, ensuring the quality of service to clients and their families.Roles and Responsibilities:ESSENTIAL FUNCTIONS:Conducts pre-admission assessments.Interviews client, family members and/or collateral sources to assure intake criteria are met. Reviews prospective admissions against approved admission criteria, policies, and procedures.Generates, guides, and leads independent discussions with referral sources for client support, conflict resolution and business development with other treatment and healthcare professionals,Responds and reacts to the needs of referred clients.Assesses family needs for mediation, sober escort and intervention and determines which professional resources are most appropriate to contact based on information gathered.Decides which Interventionist and facility to recommend, the dates, and the travel.Works closely with other department as well as external parties to ensure the timely admission of clients.Documents daily all activities, contacts, appointments, and events in the designated Customer Relationship Management system. Maintains all the documentation involved with the admissions process.Utilizes resources to ensure insurance verifications of benefits for all clients on all private insurance admissions.Screens calls from referrals and sets up transportation for admission.Maintains a waiting list for admissions and stays in contact with potential candidates to facilitate admissions.EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:High School Diploma or equivalent required. Bachelor’s Degree in social work, psychology, counseling, or other related field of study preferred.One or more years' experience in healthcare admissions preferred. Preferably in the mental health or substance use disorder field.Experience in client assessment, referral, treatment planning and communication with external review organizations or comparable entities.Knowledge of community resources.Outstanding interpersonal and interviewing and assessment skills. Skill in telephone etiquette and paging procedures.LICENSES/DESIGNATIONS/CERTIFICATIONS:CPR certification and de-escalation training required (training available upon hire and offered by facility).First aid may be required based on state or facility requirements.SUPERVISORY REQUIREMENTS:This position is an Individual Contributor.Why The Ranch at Dove Tree?The Ranch at Dove Tree offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should apply by submitting a resume. The Ranch at Dove Tree is an EOE.Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.