Intake Coordinator — Behavioral Health Admissions

The Ranch at Dove Tree; Lubbock (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

The Ranch at Dove Tree in Lubbock, TX seeks an Intake Coordinator to manage front desk functions, perform phone triage, verify insurance, and coordinate admissions for behavioral health services.

Responsibilities include conducting pre-admission assessments, coordinating with referrals, and maintaining accurate CRM records to ensure smooth admissions. A strong emphasis on client service and interdepartmental collaboration is essential.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in social work, psychology, counseling, or related field preferred.
• One or more years' experience in healthcare admissions preferred.
• Experience in client assessment, referral, treatment planning and communication with external review organizations or comparable entities.
• Knowledge of community resources.
• Outstanding interpersonal and interviewing and assessment skills. Skill in telephone etiquette and paging procedures.

Responsibilities

• Conducts pre-admission assessments.
• Interviews client, family members and/or collateral sources to assure intake criteria are met.
• Generates, guides, and leads independent discussions with referral sources for client support, conflict resolution and business development with other treatment and healthcare professionals.
• Responds and reacts to the needs of referred clients.
• Assess family needs for mediation, sober escort and intervention and determines which professional resources are most appropriate to contact.
• Decides which Interventionist and facility to recommend, the dates, and the travel.
• Works closely with other department as well as external parties to ensure the timely admission of clients.
• Documents daily all activities, contacts, appointments, and events in the designated CRM system. Maintains all the documentation involved with the admissions process.
• Utilizes resources to ensure insurance verifications of benefits for all clients on all private insurance admissions.
• Screens calls from referrals and sets up transportation for admission.
• Maintains a waiting list for admissions and stays in contact with potential candidates to facilitate admissions.

Skills

Phone etiquette

Interpersonal skills

Client assessment

Healthcare admissions

Treatment planning

External review liaison

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

The Ranch at Dove Tree in Lubbock, TX seeks an Intake Coordinator to manage front desk functions, perform phone triage, verify insurance, and coordinate admissions for behavioral health services.

Responsibilities include conducting pre-admission assessments, coordinating with referrals, and maintaining accurate CRM records to ensure smooth admissions. A strong emphasis on client service and interdepartmental collaboration is essential.