Behavioral Health Admissions Call Center Specialist

Behavioral Health System, Inc.; Memphis (TN); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Competitive Compensation

Excellent Medical, Dental, Vision and

Prescription Drug Plan

401k with Company Match

Generous Paid Time Off

Job summary

Lakeside Behavioral Health System in Memphis is seeking a Call Center Specialist to support Admissions. You will act as a liaison between LBHS, referral sources, patients, and families, prioritizing referrals and documenting calls accurately.

The role emphasizes exceptional customer service and coordination of admissions workflows within a large behavioral health facility. The position supports a team-driven environment with opportunities for growth, competitive compensation, and a comprehensive

Qualifications

• Bachelor's degree in Counseling, Psychology, Social Work or Social Services field.
• Prior intake, assessment, admission and crisis intervention experience with a psychiatric mental health population.

Responsibilities

• Facilitate referrals between referring mobile crisis agencies, hospitals and other referral sources in support of call center operations.
• Serve as a liaison between LBHS and referral sources, patients and families.
• Prioritize referrals made to LBHS and provide exceptional customer service to all partnering agencies.
• Document calls and admissions-related paperwork thoroughly and accurately.

Skills

Customer service

Crisis intervention knowledge

Referral coordination

Education

Bachelor's degree in Counseling/Psychology/Social Work

Job description

Lakeside Behavioral Health System in Memphis is seeking a Call Center Specialist to support Admissions. You will act as a liaison between LBHS, referral sources, patients, and families, prioritizing referrals and documenting calls accurately.

The role emphasizes exceptional customer service and coordination of admissions workflows within a large behavioral health facility. The position supports a team-driven environment with opportunities for growth, competitive compensation, and a comprehensive