Admissions Call Center Specialist - Behavioral Health

Horizon Health Corporation; Memphis (TN); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Excellent health plan

401k with company match

Generous PTO

Résumé du poste

Lakeside Behavioral Health System in Memphis seeks a Call Center Specialist to join the Admissions Department. You will act as a liaison between LBHS and referral sources, patients and families, facilitating referrals from mobile crisis agencies and hospitals while ensuring accurate admissions paperwork.

The role emphasizes exceptional customer service, precise documentation, and coordination across teams within a compassionate behavioral health environment.

Qualifications

• Bachelor's degree in Counseling, Psychology, Social Work or Social Services field.
• Prior intake, assessment, admission and crisis intervention experience with psychiatric mental health population.
• Knowledge of crisis intervention, risk assessment, psychiatric diagnoses, and development across ages.

Responsabilités

• Facilitate referrals between referring mobile crisis agencies, hospitals and other referral sources in support of call center operations.
• Prioritize referrals and provide exceptional customer service to all partnering agencies; thorough and accurate documentation of calls and admissions paperwork.
• Prioritize referrals and document calls and admissions paperwork accurately.

Connaissances

Crisis intervention

Intake experience

Customer service

Formation

Bachelor's degree in Counseling, Psychology, Social Work or Social Services field

Description du poste

Lakeside Behavioral Health System in Memphis seeks a Call Center Specialist to join the Admissions Department. You will act as a liaison between LBHS and referral sources, patients and families, facilitating referrals from mobile crisis agencies and hospitals while ensuring accurate admissions paperwork.

The role emphasizes exceptional customer service, precise documentation, and coordination across teams within a compassionate behavioral health environment.