Admissions Specialist: Behavioral Health Intake & Coordination

Lakeland Behavioral Health System; Springfield (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Lakeland Behavioral Health System in Missouri seeks an Admissions/Registration professional to handle patient admission and communications with referrals and families. The role involves greeting patients, reviewing admissions against criteria, scheduling assessments, and handling data entry with a focus on accurate paperwork flow.

The position requires a bachelor’s degree and healthcare admissions experience, with CPR and de-escalation training for safety.

Qualifications

• Bachelor’s degree required.
• 1+ year healthcare admissions experience required.
• CPR and de-escalation/restraint certification required (training available on hire).
• LPN, CAC, CCDC or CEAP certifications preferred.
• Demonstrates empathy, professionalism and strong communication with patients and families.

Responsibilities

• Greet and search new patients and those transporting patients upon arrival.
• Review prospective admissions against approved admission criteria, policies and procedures.
• Schedule assessments of voluntary patients.
• Respond promptly to inquiry calls.
• Manage paperwork, data entry, and phone communications.
• Gather clinical and demographic data from patients and sources.
• Assist patients and families in seeking treatment.
• Assist Admission Counselor in registration of patient to the assigned program.
• Complete admissions accurately and distribute paperwork to staff.
• Refer inquiries to other agencies when not appropriate for facility admission.
• Coordinate with referral sources and transportation arrangements for patients.
• Maintain a positive, empathetic, and professional attitude toward customers; prioritize patient safety.

Skills

Empathy

Customer service

Communication

Attention to detail

Professional attitude

Education

Bachelor’s degree

Tools

Data entry

Job description

Lakeland Behavioral Health System in Missouri seeks an Admissions/Registration professional to handle patient admission and communications with referrals and families. The role involves greeting patients, reviewing admissions against criteria, scheduling assessments, and handling data entry with a focus on accurate paperwork flow.

The position requires a bachelor’s degree and healthcare admissions experience, with CPR and de-escalation training for safety.