Behavioral Health Access Navigator (Evening Shift)

Dimock; Boston (MA); On-site; USD 34,000 - 48,000; Full time

Job summary

The Dimock Center seeks an Access Coordinator in its Centralized Access Department to be a compassionate first point of contact for behavioral health and related services. This on-site role conducts screenings, facilitates admissions, helps with insurance enrollment, and supports patient navigation through the intake and admission process.

The position emphasizes trauma-informed care, equity in access, and collaboration with clinical and administrative teams to ensure timely access to care and

Qualifications

• High School Diploma or GED and a minimum of two years of experience working with individuals experiencing mental illness, substance use disorders, homelessness, trauma, or co-occurring disorders.
• Associate's Degree in Human Services, Psychology, Social Work, Behavioral Health, Public Health, or related field and a minimum of two years of relevant experience.
• Bachelor's Degree in Human Services, Psychology, Social Work, Behavioral Health, Public Health, or related field.

Responsibilities

• Respond to incoming calls, online referrals, and walk-in inquiries regarding behavioral health, substance use disorder, recovery support, and healthcare services.
• Conduct telephone and in-person screening interviews to assess service needs, eligibility, and appropriate level of care.
• Complete demographic, language needs assessments, clinical, insurance, and referral information accurately in the electronic health record (EHR).
• Coordinate admissions and appointments for behavioral health and addiction treatment services.
• Advocate for patient needs, preferences, and self-determination throughout the service continuum.
• Document all contacts, referrals, and outcomes in accordance with agency requirements.

Skills

Customer service

Communication skills

Trauma-informed care

Care coordination

Education

High School Diploma or GED

Associate's Degree in Human Services, Psychology, Social Work, Behavioral Health, or related field

Bachelor's Degree in Human Services, Psychology, Social Work, Behavioral Health, Public Health, or related field

Job description

The Dimock Center seeks an Access Coordinator in its Centralized Access Department to be a compassionate first point of contact for behavioral health and related services. This on-site role conducts screenings, facilitates admissions, helps with insurance enrollment, and supports patient navigation through the intake and admission process.

The position emphasizes trauma-informed care, equity in access, and collaboration with clinical and administrative teams to ensure timely access to care and