Behavioral Health Access Navigator

Paycom - ATS; Marion (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible schedule

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Professional development assistance

Referral program

Tuition reimbursement

Vision insurance

Job summary

Radiant Health is seeking a Client Access Specialist to serve as a welcoming, knowledgeable resource for individuals and families seeking or receiving behavioral health services. You will help clients navigate registration, insurance, eligibility, scheduling, payments, financial assistance, referrals, and follow-up, using clear language and professional boundaries.

This role blends client service with navigation and problem-solving to reduce administrative barriers.

Qualifications

• Associate degree or equivalent combination of education and two years of relevant experience in behavioral health, healthcare, human services, eligibility, referrals, medical office, or revenue cycle.
• Bachelor’s degree preferred but not required.
• Ability to learn healthcare benefits, insurance eligibility, financial assistance, and payer requirements.
• Ability to accurately use electronic health records, scheduling, eligibility, payment, and document-management systems.
• Strong interpersonal and communication skills, with an empathetic and respectful approach to clients, families, and partners.
• Strong organization, follow-through, problem-solving, attention to detail, and ability to manage multiple time-sensitive tasks.

Responsibilities

• Welcome and assist individuals regardless of ability to pay or complexity of need.
• Identify the client’s administrative or access need.
• Use clear and simple language when explaining all processes.
• Protect confidentiality and maintain professional boundaries.
• Coordinate appointments and follow-up based on approved scheduling guidelines.
• Explain payment expectations and available financial assistance.
• Collect applicable copays, balances, and other established payments.
• Document payment and collection outcomes.
• Assist with financial-assistance applications and required documentation.

Skills

Interpersonal skills

Communication skills

Organization

Problem-solving

Attention to detail

Time management

Multitasking

Education

Associate degree or equivalent

Bachelor’s degree preferred

Tools

Electronic Health Records (EHR) systems

Scheduling systems

Eligibility systems

Document management systems

Job description

Radiant Health is seeking a Client Access Specialist to serve as a welcoming, knowledgeable resource for individuals and families seeking or receiving behavioral health services. You will help clients navigate registration, insurance, eligibility, scheduling, payments, financial assistance, referrals, and follow-up, using clear language and professional boundaries.

This role blends client service with navigation and problem-solving to reduce administrative barriers.