Client Access & Care Navigator

Radiant Health; Marion (IN); On-site; USD 18,000 - 25,000; Full time

Job summary

Radiant Health in Marion, Indiana seeks a Client Access Specialist to warmly welcome families seeking behavioral health services and to guide them through insurance, eligibility, scheduling, and payments.

This non-clinical role blends client service with navigation, ensuring accurate registrations, verifying coverage, and connecting clients to appropriate support while safeguarding confidentiality.

Qualifications

• Associate degree or equivalent with 2 years in behavioural health or related fields.
• Bachelor’s degree preferred but not required.
• Learn healthcare benefits, eligibility, financial assistance, and payer requirements.
• Proficient in electronic health records, scheduling, eligibility, and payments.
• Strong interpersonal skills with empathy and attention to detail.

Responsibilities

• Welcome and assist individuals regardless of ability to pay or complexity of need.
• Identify the client’s administrative or access need.
• Explain processes in clear, simple language.
• Protect confidentiality and maintain professional boundaries.
• Coordinate appointments and scheduling guidelines; document interactions and outcomes.

Skills

Interpersonal communication

Empathy

Organization

Attention to detail

Time management

Education

Associate degree or equivalent

Bachelor’s degree preferred

Job description

Radiant Health in Marion, Indiana seeks a Client Access Specialist to warmly welcome families seeking behavioral health services and to guide them through insurance, eligibility, scheduling, and payments.

This non-clinical role blends client service with navigation, ensuring accurate registrations, verifying coverage, and connecting clients to appropriate support while safeguarding confidentiality.