Client Access Specialist- Med Clinic

Radiant Health; Marion (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Radiant Health in Marion, IN is seeking a Client Access Specialist to help individuals access behavioral health services. You will guide clients through registration, scheduling, insurance verification, and financial assistance while coordinating referrals and follow-ups.

The role emphasizes strong customer service, problem-solving, and organizational skills in a fast-paced environment, with collaboration across clinical and billing teams and a focus on confidentiality.

Qualifications

• Associate degree or equivalent; Bachelor's degree preferred.
• 2+ years in behavioral health, healthcare, human services, medical office operations, client access, insurance verification, or related field.
• Ability to learn healthcare insurance, eligibility, financial assistance, and authorization requirements.
• Proficiency with computers and the ability to learn EHRs and scheduling systems.
• Strong customer service, communication, problem-solving, and organizational skills.
• Ability to maintain confidentiality in a fast-paced environment.

Responsibilities

• Welcome and assist clients, families, and community partners with accessing behavioral health services.
• Navigate registration, scheduling, and required documentation.
• Verify insurance eligibility and benefits and assist with authorization requirements.
• Explain payment expectations and financial assistance options.
• Assist with financial assistance applications and collect payments as needed.
• Coordinate appointments, referrals, and follow-up services.
• Provide admin support for medication clinic appointments and pre-appointment screenings.
• Assist clients with telehealth technology and appointment readiness.
• Provide backup support for front office check-in/check-out and Same Day Care services.
• Collaborate with clinical teams, billing, eligibility specialists, and other departments to help clients access services.
• Maintain accurate documentation per confidentiality guidelines.

Skills

Customer service

Communication

Organizational skills

Problem-solving

Education

Associate degree

Bachelor's degree preferred

Job description

Job Details: Job Location: Radiant North - Marion, IN 46952, Education Level: High School/GED, Help People Take the First Step Toward Better Mental Health!

Are you passionate about helping others and making a difference in your community? Do you enjoy working with people, solving problems, and keeping things organized? We are looking for a Client Access Specialist to join our Medication Clinic team!

The Client Access Specialist plays an important role in helping individuals and families access behavioral health services. As a primary point of contact, you will help clients navigate the process of receiving care by assisting with registration, scheduling, insurance verification, financial assistance, referrals, and follow-up services.

This position is ideal for someone who enjoys providing excellent customer service, working in a fast-paced environment, and helping remove barriers that may prevent individuals from receiving the care they need.

What You'll Do

• Welcome and assist clients, families, and community partners with accessing behavioral health services.
• Help clients navigate registration, scheduling, and required documentation.
• Verify insurance eligibility and benefits and assist with authorization requirements.
• Explain payment expectations and available financial assistance options.
• Assist clients with financial assistance applications and collect payments as needed.
• Coordinate appointments, referrals, and follow-up services.
• Provide administrative support for medication clinic appointments, including completing required pre-appointment screening activities.
• Assist clients with telehealth technology and appointment readiness.
• Provide backup support for front office check-in/check-out and Same Day Care services.
• Work closely with clinical teams, billing, eligibility specialists, and other departments to help clients access services.
• Maintain accurate documentation while following confidentiality and organizational guidelines.

Qualifications

• Associate degree or equivalent combination of education and experience required. Bachelor's degree preferred.
• Minimum of two (2) years of experience in behavioral health, healthcare, human services, medical office operations, client access, patient registration, insurance verification, referral coordination, or a related field.
• Ability to learn and apply healthcare insurance, eligibility, financial assistance, and authorization requirements.
• Proficiency with computers and the ability to learn electronic health records, scheduling systems, and other technology platforms.
• Strong customer service, communication, problem-solving, and organizational skills.
• Ability to maintain confidentiality and work effectively in a fast-paced environment.