Beaverton Account Resolution Specialist Training & Growth

Pacific Office Automation Inc.; United States; Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with company match

PTO vacation and sick leave

Flexible Spending Account (FSA)

Résumé du poste

Pacific Office Automation Beaverton, OR is seeking an Account Resolution Specialist to join our team onsite. Responsibilities include making outbound calls about past due accounts, reviewing aging reports, and accurately documenting interactions to resolve balances.

We value confident, organized, persistent communicators and offer training, competitive benefits, and a collaborative onsite environment. This role is DOE and focused on timely resolutions with professionalism.

Qualifications

• Strong problem solving and critical thinking skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize and manage multiple accounts in a fast-paced environment.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office.
• Self-motivated, persistent and solutions oriented.

Responsabilités

• Make outbound calls to customers regarding past due accounts.
• Review aging reports and monitor outstanding balances.
• Document account activity, customer interactions and collection efforts accurately.
• Work directly with customers to identify and resolve account discrepancies and payment issues.
• Communicate professionally and use sound judgment when working with customers, vendors, coworkers and management.
• Partner with sales teams and senior leadership when additional support is needed to resolve accounts.
• Take ownership of challenging situations and work toward timely resolutions.
• Maintain positive customer relationships while effectively managing collection efforts.

Connaissances

Problem solving

Organization

Multi-tasking

Verbal & written communication

Microsoft Office

Customer service

Formation

High school diploma or equivalent

Description du poste

Pacific Office Automation Beaverton, OR is seeking an Account Resolution Specialist to join our team onsite. Responsibilities include making outbound calls about past due accounts, reviewing aging reports, and accurately documenting interactions to resolve balances.

We value confident, organized, persistent communicators and offer training, competitive benefits, and a collaborative onsite environment. This role is DOE and focused on timely resolutions with professionalism.