Major Account Specialist

Pacific Office Automation Inc.; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Pacific Office Automation in Beaverton, OR is seeking a Major Account Specialist to support the inside sales team with administrative and operational duties, onboarding new customers, and ensuring accurate documentation. You will handle high-volume calls, maintain CRM data, collaborate across service, logistics, finance, and sales, and drive timely follow-up to deliver exceptional customer experiences.

This role offers growth within sales support or account management, with a strong emphasis on

Qualifications

• 2+ years of experience in administrative support, customer service, sales support, or account coordination.
• Strong proficiency with Microsoft Office (Excel, Word, Outlook).
• Excellent written and verbal communication skills.

Responsibilities

• Provide day-to-day administrative and operational support to the inside sales team.
• Manage new customer onboarding including account setup and coordination with internal teams.
• Process sales orders, service orders, and related documentation accurately and efficiently.
• Monitor and maintain customer accounts to ensure timely follow up and resolution.
• Answer high volume inbound phone calls and emails in a professional and timely manner.
• Update and maintain CRM systems and internal tracking spreadsheets.
• Coordinate with service, logistics, finance, and sales teams to ensure smooth customer experiences.
• Assist with reporting, documentation and special projects as requested by leadership.
• Troubleshoot customer issues and escalate when necessary to ensure prompt resolution.

Skills

Communication

Multitasking

Independent work

Tools

Microsoft Office

Job description

Major Account Specialist Location Beaverton OR Status Full Time Onsite Pacific Office Automation

What Youll Do

Provide day to day administrative and operational support to the inside sales teamManage new customer onboarding including account setup and coordination with internal teamsProcess sales orders service orders and related documentation accurately and efficientlyMonitor and maintain customer accounts to ensure timely follow up and resolutionAnswer high volume inbound phone calls and emails in a professional and timely mannerUpdate and maintain CRM systems and internal tracking spreadsheetsCoordinate with service logistics finance and sales teams to ensure smooth customer experiencesAssist with reporting documentation and special projects as requested by leadershipTroubleshoot customer issues and escalte when necessary to ensure prompt resolution

What You Bring

2 years of experience in administrative support customer service sales support or account coordinationStrong proficiency in Microsoft Office Excel Word OutlookExcellent communication skills both written and verbalStrong attention to detail and accuracyAbility to manage multiple priorities and meet deadlinesProfessional phone presence and customer first mindsetAbility to work independently while also collaborating with a team

Why Youll Love Working Here

Be a key support partner to major accounts and internal sales teamsClear opportunities for growth within sales support operations or account managementOngoing training and professional developmentSupportive team oriented culture

Comprehensive Benefits Package

Includes Medical Dental Vision and Life Insurance401k with employer matchPaid Vacation Sick Leave and HolidaysFSA ProgramStarting Pay 2022hour DOE

Diversity & Inclusion

At Pacific Office Automation we believe diverse perspectives strengthen our teams and our results We are committed to fostering an inclusive workplace where all employees feel valued supported and empowered to succeed