Major Accounts Support & Onboarding Specialist

Pacific Office Automation Inc.; Beaverton, Northern (OR, KY); Hybrid; USD 42,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with employer match

Paid Vacation

Sick Leave

Holidays

FSA Program

Job summary

Pacific Office Automation Inc. in Beaverton, Oregon is seeking a Major Account Specialist to support our inside sales team and coordinate key customer accounts. This role blends administrative duties with customer service, ensuring timely follow-up and accurate documentation.

The ideal candidate brings 2+ years in admin support or account coordination, excels with MS Office, and communicates clearly. Growth paths exist within sales support and account management, with comprehensive benefits and

Qualifications

• 2+ years of experience in administrative support, customer service, sales support, or account coordination.
• Strong proficiency in Microsoft Office (Excel, Word, Outlook).
• Excellent communication skills, both written and verbal.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Professional phone presence and customer-first mindset.
• Ability to work independently while also collaborating with a team.

Responsibilities

• Provide day-to-day administrative and operational support to the inside sales team.
• Manage new customer onboarding, including account setup and coordination with internal teams.
• Process sales orders, service orders, and related documentation accurately and efficiently.
• Monitor and maintain customer accounts to ensure timely follow-up and resolution.
• Answer high-volume inbound phone calls and emails in a professional and timely manner.
• Update and maintain CRM systems and internal tracking spreadsheets.
• Coordinate with service, logistics, finance, and sales teams to ensure smooth customer experiences.
• Assist with reporting, documentation, and special projects as requested by leadership.
• Troubleshoot customer issues and elevate when necessary to ensure prompt resolution.

Skills

Administrative coordination

CRM familiarity

Customer service orientation

Communication skills

Multitasking & prioritization

Tools

Microsoft Office

Job description

Pacific Office Automation Inc. in Beaverton, Oregon is seeking a Major Account Specialist to support our inside sales team and coordinate key customer accounts. This role blends administrative duties with customer service, ensuring timely follow-up and accurate documentation.

The ideal candidate brings 2+ years in admin support or account coordination, excels with MS Office, and communicates clearly. Growth paths exist within sales support and account management, with comprehensive benefits and