Beauty Experience Leader - Retail & Services

Ulta Beauty; Little Rock (AR); On-site; USD 55,000 - 85,000; Full time

Job summary

Ulta Beauty in Little Rock is seeking an Experience Manager to lead a salon and boutique team, driving guest experience, services, and retail sales. You will coach stylists and guest coordinators, manage schedules, and uphold brand standards to deliver exceptional results.

The role requires a passion for beauty, strong leadership, and the ability to develop talent while maintaining store profitability and customer satisfaction across all channels.

Qualifications

• 2–3+ years of fast-paced retail management experience.
• Cosmetology management experience and knowledge of salon operations.
• Ability to attract, develop, and retain top talent.

Responsibilities

• Lead a high-performing team to deliver top-line sales growth across services and retail.
• Ensure guest experience and satisfaction align with brand standards.
• Manage scheduling, payroll, and budget within store guidelines.
• Monitor KPIs, NPS, and implement improvement plans.
• Foster an inclusive, collaborative store culture.

Skills

Customer service excellence

Team leadership

Communication skills

Organizational skills

Problem-solving under pressure

Education

Bachelor’s degree preferred

Cosmetology license / cosmetology management license

Job description

Ulta Beauty in Little Rock is seeking an Experience Manager to lead a salon and boutique team, driving guest experience, services, and retail sales. You will coach stylists and guest coordinators, manage schedules, and uphold brand standards to deliver exceptional results.

The role requires a passion for beauty, strong leadership, and the ability to develop talent while maintaining store profitability and customer satisfaction across all channels.