Beauty Experience Leader

Ulta; Surprise (AZ); On-site; USD 70,000 - 110,000; Full time

Job summary

Ulta Beauty is seeking an Experience Manager to lead a high-performing team of stylists, estheticians, guest coordinators and managers. The EM drives guest experience, services, boutiques, and retail sales while focusing on NPS, profitability, and staff development.

This role requires hands-on leadership, brand knowledge, and the ability to build a culture of accountability, coaching, and continuous improvement.

Qualifications

• Bachelor’s degree is preferred.
• Cosmetology license and/or a cosmetology management license where required by state law.
• 2–3+ years relevant, fast-paced retail management work experience or other relevant work experience.
• Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense.
• Cosmetology management: advanced competency in services, including sales, guest experience, and product attachment.

Responsibilities

• Promote a culture of accountability to meet or exceed the store’s goals related to services, boutiques, retail sales, guest loyalty, payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
• Drive company profitability through operational excellence, top-line sales growth and expense control.
• Leverage store forecast and payroll budgets to support with store scheduling needs and communicate to the GM.
• Address underperforming metrics related to the store’s services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs.
• Support direct reports in developing and maintaining their clientele.
• Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
• Be knowledgeable of industry trends, products, and services to better serve guests.
• Maintain prompt, regular attendance and hold store associates accountable to attendance policy.

Skills

Retail management

Cosmetology management

Leadership

Communication

Technology proficiency

Education

Bachelor’s degree preferred

Cosmetology license

Tools

POS system

Microsoft Office

Apple devices

Job description

Ulta Beauty is seeking an Experience Manager to lead a high-performing team of stylists, estheticians, guest coordinators and managers. The EM drives guest experience, services, boutiques, and retail sales while focusing on NPS, profitability, and staff development.

This role requires hands-on leadership, brand knowledge, and the ability to build a culture of accountability, coaching, and continuous improvement.