Beauty Experience Leader

Ulta Beauty; La Grange (IL); On-site; USD 39,000 - 48,000; Full time

Job summary

The Experience Manager (EM) at Ulta Beauty leads a high-performing team of stylists, estheticians, guest coordinators, and boutique leads to deliver outstanding guest experiences and top-line sales growth in store and services. This role focuses on accountability, performance metrics like NPS, and developing staff through coaching and training while ensuring compliance with company standards.

The EM drives guest service excellence, schedules and payroll planning, and collaboration with

Qualifications

• Bachelor’s degree preferred; cosmetology license where required by state law.
• 2–3+ years in fast-paced retail management.
• Cosmetology management experience is a plus.

Responsibilities

• Promote accountability to meet or exceed store goals.
• Drive profitability through top-line sales and expense control.
• Schedule staff to maximize productivity within payroll budgets.
• Develop strategies to improve services, boutiques, and loyalty.
• Provide coaching and professional development for team.

Skills

Guest experience

Team leadership

Sales

Communication

Operational excellence

Education

Bachelor’s degree preferred

Cosmetology license

Tools

POS system

Microsoft Office

Apple devices

Job description

The Experience Manager (EM) at Ulta Beauty leads a high-performing team of stylists, estheticians, guest coordinators, and boutique leads to deliver outstanding guest experiences and top-line sales growth in store and services. This role focuses on accountability, performance metrics like NPS, and developing staff through coaching and training while ensuring compliance with company standards.

The EM drives guest service excellence, schedules and payroll planning, and collaboration with