Beauty Experience Leader

Ulta Beauty, Inc.; Sandusky (OH); On-site; USD 34,000 - 44,000; Full time

Job summary

Ulta Beauty is seeking an Experience Manager to lead a high-performing team of stylists, estheticians, guest coordinators, and boutique leads to deliver top-line sales growth in services, boutiques, and retail. The EM is accountable for guest experience, NPS, and coaching to achieve strong business results.

The role emphasizes leadership, attendance, brand standards, and continuous training to enable staff development and exceptional guest service across makeup, skincare, and services.

Qualifications

• Bachelor’s degree preferred; cosmetology experience not required.
• Experience leading a retail team and driving sales.
• Strong guest service orientation with coaching ability.

Responsibilities

• Lead a team of stylists, estheticians, guest coordinators, and managers.
• Drive top-line sales growth across services, boutiques, and retail.
• Ensure exceptional guest experience and manage NPS outcomes.
• Provide training, feedback, and performance coaching.

Skills

Customer service

Communication

Collaboration

Organizational skills

Calm under pressure

Education

Bachelor’s degree preferred

Tools

POS system

Microsoft Office

Apple devices

Job description

Ulta Beauty is seeking an Experience Manager to lead a high-performing team of stylists, estheticians, guest coordinators, and boutique leads to deliver top-line sales growth in services, boutiques, and retail. The EM is accountable for guest experience, NPS, and coaching to achieve strong business results.

The role emphasizes leadership, attendance, brand standards, and continuous training to enable staff development and exceptional guest service across makeup, skincare, and services.