Beauty Experience Leader

Ulta; City of Rochester (NY); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Dental benefits

Vision benefits

Life insurance

Disability benefits

Job summary

Ulta Beauty in New York is seeking an Experience Manager to lead a team of stylists, estheticians, guest coordinators, and service leaders, delivering exceptional guest experiences and driving sales across services, boutiques, and retail.

The EM will develop staff, manage scheduling and payroll, stay current on beauty trends, and ensure adherence to policies while achieving NPS goals.

Qualifications

• Bachelor’s degree is preferred.
• Cosmetology license and/or cosmetology management license where required by state law.

Responsibilities

• Promote accountability to meet store goals in services, boutiques, and sales.
• Drive profitability through top-line sales growth and expense control.
• Schedule staff to optimize coverage and payroll within budget.
• Address underperforming metrics with data-driven strategies.
• Coach direct reports to grow clientele and service levels.
• Model guest service excellence and lead by example.

Skills

POS proficiency

MS Office

Apple devices

customer service

communication

organizational skills

leadership

Education

Bachelor’s degree preferred

Cosmetology license

Cosmetology management license (where required by state)

Tools

POS system

Job description

Ulta Beauty in New York is seeking an Experience Manager to lead a team of stylists, estheticians, guest coordinators, and service leaders, delivering exceptional guest experiences and driving sales across services, boutiques, and retail.

The EM will develop staff, manage scheduling and payroll, stay current on beauty trends, and ensure adherence to policies while achieving NPS goals.