Beauty Counter Manager: Lead & Elevate Client Experience

Bloomingdale's Inc.; Florida; On-site; USD 42,000 - 65,000; Full time

Job summary

Macy's Inc. is seeking a Counter Manager to lead a dynamic team of Beauty Advisors and manage all aspects of a cosmetics brand at a Macy's location.

The role blends leadership, creativity, and customer engagement, delivering hospitality through personalized consultations, expert product application, and a deep understanding of each customer’s beauty and style preferences. You will inspire teamwork to drive sales and elevate the customer experience by cultivating a loyal client base through

Qualifications

• Deliver exceptional customer service through personalized consultations and product knowledge.
• Build lasting client relationships and drive client development through outreach and follow-up.
• 3–5 years of retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends and holidays.

Responsibilities

• Deliver exceptional customer service through personalized consultations and knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Stay informed on new launches, best-sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast-paced environment with strong attention to detail.
• Demonstrate flexibility, sound judgment, and a passion for the beauty industry.

Job description

Macy's Inc. is seeking a Counter Manager to lead a dynamic team of Beauty Advisors and manage all aspects of a cosmetics brand at a Macy's location.

The role blends leadership, creativity, and customer engagement, delivering hospitality through personalized consultations, expert product application, and a deep understanding of each customer’s beauty and style preferences. You will inspire teamwork to drive sales and elevate the customer experience by cultivating a loyal client base through