Beauty Counter Manager: Lead Beauty Sales & Experiences

Nordstrom Inc; Chicago (IL); On-site; USD 62,000 - 64,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement and Paid Time Away

Life Insurance and Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom Inc. is seeking a Beauty Counter Manager in our Chicago area Nordstrom Beauty Department to lead personalized beauty experiences, drive sales, and teach customers about products.

This role blends sales with education, leveraging in-store and digital channels to grow a customer following. The position emphasizes customer service, beauty trend knowledge, and active engagement with customers to build loyalty.

Qualifications

• Passion for customer service and beauty.
• Excellent ability to connect with customers.
• Empathy and respect for all customers.
• Strong multitasking, organization, and follow-through.
• Drive to achieve sales goals with networking/tech use.
• Flexible schedule including evenings and weekends.
• High level of ownership and initiative.

Responsibilities

• Conduct makeup applications and skincare analyses and recommend products.
• Collaborate with team to create a welcoming environment.
• Set and achieve personal and counter sales goals with in-store/digital tools.
• Coordinate vendor events and promotions.
• Build and maintain vendor relationships to maximize results.
• Keep department customer-ready through organization and cleanliness.
• Stay updated on beauty trends via trainings with Nordstrom and brand partners.
• Manage sales, refunds, exchanges, and Nordstrom Rewards loyalty.

Skills

Customer service

Beauty knowledge

Sales skills

Digital selling

Communication

Networking

Ownership & initiative

Tools

Digital selling tools

Job description

Nordstrom Inc. is seeking a Beauty Counter Manager in our Chicago area Nordstrom Beauty Department to lead personalized beauty experiences, drive sales, and teach customers about products.

This role blends sales with education, leveraging in-store and digital channels to grow a customer following. The position emphasizes customer service, beauty trend knowledge, and active engagement with customers to build loyalty.