Beauty Counter Lead - Sales & Skincare Expert

Nordstrom, Inc.; Durham (NC); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical/Vision

Dental

401k

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. in Durham, NC is seeking a Beauty Counter Manager to lead services in the Nordstrom Beauty Department. You will mix sales with education, guiding customers through makeup and skincare while maximizing brand performance across in-store and digital channels.

The role emphasizes trend awareness, customer connection, and a results-driven mindset, with a flexible schedule including evenings and weekends. Training from Nordstrom and luxury partners supports ongoing growth.

Qualifications

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Excellent ability to connect with customers, proactively handle concerns and contribute to a positive team environment.
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare applications.
• Strong multitasking, organization, and follow-through skills.
• Drive to achieve sales goals with interest in networking and technology.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Conduct makeup applications, skincare analyses and recommend products based on customer's beauty goals.
• Collaborate with team members to create a welcoming and inclusive environment for all customers.
• Set and achieve personal and counter sales goals using in-store and digital selling tools.
• Manage the scheduling and execution of vendor events and promotions.
• Build and maintain strong vendor relationships to maximize business results.
• Keep department customer-ready through organization and cleanliness.
• Keep up with beauty trends, products and industry knowledge through trainings.
• Manage sales, refunds, exchanges, and build customer loyalty by opening Nordstrom Rewards accounts.

Skills

Customer service

Beauty trends

Makeup application

Skincare analysis

Digital selling

Vendor events

Vendor relations

Organizational skills

Communication

Tools

Social media

Text messaging

Job description

Nordstrom, Inc. in Durham, NC is seeking a Beauty Counter Manager to lead services in the Nordstrom Beauty Department. You will mix sales with education, guiding customers through makeup and skincare while maximizing brand performance across in-store and digital channels.

The role emphasizes trend awareness, customer connection, and a results-driven mindset, with a flexible schedule including evenings and weekends. Training from Nordstrom and luxury partners supports ongoing growth.