Beauty Counter Lead — Sales, Education & Experiences

Nordstrom Inc; Austin (TX); On-site; USD 46,000 - 56,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement and Paid Time Away

Life Insurance and Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom Beauty Department is looking for a Counter Manager to deliver personalized beauty experiences inside a fast-paced luxury retailer. You will blend sales leadership with education, guiding customers through makeup and skincare applications while driving results.

You’ll use in-person and digital tools to reach sales goals, organize events, and build lasting customer relationships. If you are passionate about beauty trends, service, and owning outcomes, this is your next career step.

Qualifications

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare application
• Strong multitasking, organization, and follow-through skills
• Drive to achieve sales goals, with interest in using networking and technology
• The ability to work a flexible schedule based on business needs, including evenings and weekends
• High level of ownership, accountability, and initiative

Responsibilities

• Conduct makeup applications, skincare analyses and recommend products based on customer’s beauty goals
• Collaborate with team members to create a welcoming and inclusive environment for all customers
• Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools
• Manage the scheduling and execution of vendor events and promotions
• Build and maintain strong vendor relationships to maximize business results
• Keep department customer-ready through organization and cleanliness
• Keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners
• Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts

Skills

Customer service

Sales goals

Multitasking

Teamwork

Communication

Tools

Social media

Text messaging

Job description

Nordstrom Beauty Department is looking for a Counter Manager to deliver personalized beauty experiences inside a fast-paced luxury retailer. You will blend sales leadership with education, guiding customers through makeup and skincare applications while driving results.

You’ll use in-person and digital tools to reach sales goals, organize events, and build lasting customer relationships. If you are passionate about beauty trends, service, and owning outcomes, this is your next career step.