Beauty Counter Lead — Guest Experience & Sales

Nordstrom, Inc.; Durham (NC); Hybrid; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement and

Paid Time Away

Life Insurance and Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. in Durham, NC, is seeking a Beauty Counter Manager to blend sales with education, driving brand-specific results in a fast-paced, commissioned environment.

You will guide customers through makeup applications, skincare analyses and trend-aware recommendations while mentoring teammates and cultivating strong vendor partnerships. The role emphasizes flexible scheduling, strong customer connections, and leveraging both in-store and digital channels to grow sales and loyalty.

Qualifications

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment.
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.
• Strong multitasking, organization, and follow-through skills.
• Drive to achieve sales goals, with interest in using networking and technology.

Responsibilities

• Conduct makeup applications, skincare analyses and recommend products based on customer’s beauty goals.
• Collaborate with team members to create a welcoming and inclusive environment for all customers.
• Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools (inclusive of text and social media).
• Manage the scheduling and execution of vendor events and promotions.
• Build and maintain strong vendor relationships to maximize business results.
• Keep department customer-ready through organization and cleanliness.
• Keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners.
• Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts.

Skills

Customer service

Beauty knowledge

Sales goal orientation

Communication

Multitasking

Flexibility

Job description

Nordstrom, Inc. in Durham, NC, is seeking a Beauty Counter Manager to blend sales with education, driving brand-specific results in a fast-paced, commissioned environment.

You will guide customers through makeup applications, skincare analyses and trend-aware recommendations while mentoring teammates and cultivating strong vendor partnerships. The role emphasizes flexible scheduling, strong customer connections, and leveraging both in-store and digital channels to grow sales and loyalty.