Beauty Counter Lead — Elevate Customer Experiences

Nordstrom; Durham (NC); Presencial; USD 30 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical/Vision, Dental

Paid Time Away

Life Insurance and Disability

Merchandise Discount and EAP Resources

Resumo da oferta

Nordstrom Beauty Department seeks a Beauty Advisor to create personalized beauty experiences and help customers feel their best. You’ll join a passionate team and apply makeup and skincare expertise while driving sales and loyalty through Nordstrom Rewards.

You’ll collaborate with colleagues to ensure an inclusive, welcoming environment, stay updated on trends, and participate in vendor events and promotions, with flexibility for evenings and weekends.

Qualificações

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment.
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.
• Strong multitasking, organization, and follow-through skills.
• Drive to achieve sales goals, with interest in using networking and technology.
• The ability to work a flexible schedule based on business needs, including evenings and weekends.
• High level of ownership, accountability, and initiative.

Responsabilidades

• Conduct makeup applications, skincare analyses and recommend products based on customer’s beauty goals.
• Collaborate with team members to create a welcoming and inclusive environment for all customers.
• Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools (inclusive of text and social media).
• Manage the scheduling and execution of vendor events and promotions.
• Build and maintain strong vendor relationships to maximize business results.
• Keep department customer-ready through organization and cleanliness.
• Keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners.
• Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts.

Conhecimentos

Customer service

Beauty knowledge

Sales skills

Communication

Teamwork

Descrição da oferta de emprego

Nordstrom Beauty Department seeks a Beauty Advisor to create personalized beauty experiences and help customers feel their best. You’ll join a passionate team and apply makeup and skincare expertise while driving sales and loyalty through Nordstrom Rewards.

You’ll collaborate with colleagues to ensure an inclusive, welcoming environment, stay updated on trends, and participate in vendor events and promotions, with flexibility for evenings and weekends.