Beauty Counter Lead: Elevate Client Experience & Sales

Nordstrom Inc; Austin (TX); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement and Paid Time Away

Life Insurance and Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom Inc. is seeking a Beauty Counter Manager to drive sales and deliver personalized beauty experiences in-store and digitally. You’ll balance selling with teaching, manage events, and build strong vendor relationships while maintaining a welcoming, inclusive environment.

The role emphasizes customer service, trend knowledge, and goal-driven performance in a commission-based setting. A flexible schedule including evenings and weekends, with a focus on Nordstrom Rewards growth and superior

Qualifications

• Passion for customer service and beauty, including trends, makeup application, and skincare
• Excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare application
• Strong multitasking, organization, and follow-through skills
• Drive to achieve sales goals, with interest in using networking and technology
• The ability to work a flexible schedule based on business needs, including evenings and weekends
• High level of ownership, accountability, and initiative

Responsibilities

• Conduct makeup applications, skincare analyses and recommend products based on customer’s beauty goals
• Collaborate with team members to create a welcoming and inclusive environment for all customers
• Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools (inclusive of text and social media)
• Manage the scheduling and execution of vendor events and promotions
• Build and maintain strong vendor relationships to maximize business results
• Keep department customer-ready through organization and cleanliness
• Keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners
• Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts

Job description

Nordstrom Inc. is seeking a Beauty Counter Manager to drive sales and deliver personalized beauty experiences in-store and digitally. You’ll balance selling with teaching, manage events, and build strong vendor relationships while maintaining a welcoming, inclusive environment.

The role emphasizes customer service, trend knowledge, and goal-driven performance in a commission-based setting. A flexible schedule including evenings and weekends, with a focus on Nordstrom Rewards growth and superior