Beauty Counter Lead: Elevate Customer Experience

Macy's; Cherry Hill Township (NJ); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Paid time off

Paid holidays

Employee Assistance Program

Job summary

Macy’s is seeking a Counter Manager to lead a dynamic team of Beauty Advisors, delivering exceptional hospitality through personalized consultations and expert product application. You will analyze sales data, plan events, and partner with vendors to grow the cosmetics business while upholding brand standards and a polished counter presentation.

You will mentor staff, develop client relationships, and ensure stock hygiene and engaging displays.

Qualifications

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Ability to manage teams, lead by example, and drive sales.
• Strong product knowledge and customer engagement skills.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow‑up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in‑store and vendor‑led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.

Skills

Customer service

Leadership

Sales

Merchandising

Vendor relations

Communication

Tools

Cash register

POS system

Job description

Macy’s is seeking a Counter Manager to lead a dynamic team of Beauty Advisors, delivering exceptional hospitality through personalized consultations and expert product application. You will analyze sales data, plan events, and partner with vendors to grow the cosmetics business while upholding brand standards and a polished counter presentation.

You will mentor staff, develop client relationships, and ensure stock hygiene and engaging displays.