Beauty Counter Lead & Brand Coach

Nordstrom; Indianapolis (IN); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical/Vision/Dental

Retirement

Paid Time Away

Merchandise Discount

EAP Resources

Job summary

Nordstrom’s Beauty Department is seeking a Counter Manager who will blend selling with teaching, crafting personalized experiences for customers and driving brand results. You’ll lead makeup applications, skincare analyses, and leverage in-store and digital tools to reach sales goals while nurturing vendor partnerships and a welcoming team culture.

This role emphasizes trend-knowledge, customer empathy, flexibility for evenings/weekends, and a commitment to order, cleanliness and customer

Qualifications

• Passion for customer service and beauty trends.
• Ability to connect with customers and handle concerns proactively.
• Empathy and respect during makeup and skincare applications.
• Strong multitasking, organization and follow-through.
• Drive to achieve sales goals with networking and technology.
• Flexible schedule including evenings and weekends.

Responsibilities

• Conduct makeup applications, skincare analyses and recommend products based on customer goals.
• Collaborate with team to create a welcoming and inclusive environment for all customers.
• Set and achieve personal and counter sales goals using in-store and digital tools.
• Manage scheduling and execution of vendor events and promotions.
• Build and maintain strong vendor relationships to maximize business results.
• Keep department customer-ready through organization and cleanliness.
• Keep up with beauty trends through trainings provided by Nordstrom and luxury brand partners.
• Manage sales, refunds, exchanges, and build Nordstrom Rewards program accounts.

Skills

Customer service

Beauty knowledge

Sales driven

Communication

Team collaboration

Multitasking

Negotiation

Job description

Nordstrom’s Beauty Department is seeking a Counter Manager who will blend selling with teaching, crafting personalized experiences for customers and driving brand results. You’ll lead makeup applications, skincare analyses, and leverage in-store and digital tools to reach sales goals while nurturing vendor partnerships and a welcoming team culture.

This role emphasizes trend-knowledge, customer empathy, flexibility for evenings/weekends, and a commitment to order, cleanliness and customer