Beauty Brand Expert Leader — Clienteling & Events

Macy's; Costa Mesa (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Macy's in Costa Mesa, CA is seeking a Beauty Brand Expert Leader to drive sales, deliver expert product knowledge, and elevate the customer experience across assigned brands.

You will coach Beauty Advisors, build client relationships, analyze daily and seasonal performance, and partner with vendors and store leadership to plan events, training, and brand initiatives that engage customers and strengthen loyalty.

Qualifications

• 3-5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability including evenings, weekends and holidays.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer-first manner.
• Stay informed on new launches, best-sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast-paced environment with strong attention to detail.
• Demonstrate sound judgment, and a passion for the beauty industry.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• 3-5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Skills

Customer service

Client development

Sales analysis

Event planning

Team leadership

Brand knowledge

Job description

Macy's in Costa Mesa, CA is seeking a Beauty Brand Expert Leader to drive sales, deliver expert product knowledge, and elevate the customer experience across assigned brands.

You will coach Beauty Advisors, build client relationships, analyze daily and seasonal performance, and partner with vendors and store leadership to plan events, training, and brand initiatives that engage customers and strengthen loyalty.