Beauty Brand Expert & Clienteling Leader

Macy's; Downey (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

Macy's in Downey, CA seeks a Beauty Brand Expert to lead with passion, beauty knowledge, and outstanding service. You’ll educate customers on your assigned brand, create personalized routines, and drive sales while delivering exceptional experiences on the floor.

As a leader, you’ll coach Beauty Advisors, develop client relationships, and execute brand events in collaboration with store leadership and vendor partners, aiming to elevate loyalty and drive results in a fast-paced environment.

Qualifications

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer-first manner.
• Stay informed on new launches, best-sellers, and beauty trends to support team education.

Job description

Macy's in Downey, CA seeks a Beauty Brand Expert to lead with passion, beauty knowledge, and outstanding service. You’ll educate customers on your assigned brand, create personalized routines, and drive sales while delivering exceptional experiences on the floor.

As a leader, you’ll coach Beauty Advisors, develop client relationships, and execute brand events in collaboration with store leadership and vendor partners, aiming to elevate loyalty and drive results in a fast-paced environment.