Beauty Brand Expert & Clienteling Leader

Macy's; Newark (DE); On-site; USD 48,000 - 70,000; Full time

Job summary

Macy's is seeking a Beauty Brand Expert to be the trusted authority for your assigned brand, driving sales and elevating the customer experience. You will educate customers, demonstrate trends, and build loyal relationships while leading with passion, expertise, and style.

You will coach Beauty Advisors, collaborate with store leadership and vendor partners, analyze sales data, and deliver results in a fast-paced, goal-driven environment. This is a full-time role at Macy's.

Qualifications

• 3-5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability including days, evenings, weekends and holidays.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer-first manner.
• Stay informed on new launches, best-sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast-paced environment with strong attention to detail.
• Demonstrate sound judgment, and a passion for the beauty industry.

Skills

Customer service

Sales experience

Leadership

Job description

Macy's is seeking a Beauty Brand Expert to be the trusted authority for your assigned brand, driving sales and elevating the customer experience. You will educate customers, demonstrate trends, and build loyal relationships while leading with passion, expertise, and style.

You will coach Beauty Advisors, collaborate with store leadership and vendor partners, analyze sales data, and deliver results in a fast-paced, goal-driven environment. This is a full-time role at Macy's.