Beauty Brand Expert: Lead & Elevate Brand Experience

Macy's; St. Louis (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Paid time off

Eight paid holidays

Job summary

Macy's is seeking a Beauty Brand Expert Leader to drive sales and elevate the customer experience with passion, expertise, and style. You will educate customers, coach Beauty Advisors, and lead brand strategies in collaboration with store leadership and vendor partners.

You’ll analyze sales data, build relationships with clients, and help deliver a consistent, high‑quality shopping experience across the beauty counter. This role requires collaboration, initiative, and a commitment to excellence.

Qualifications

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability incl. days, evenings, weekends and holidays.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer-first manner.
• Stay informed on new launches, best-sellers, and beauty trends to support team education.

Skills

Customer service

Clienteling

Sales analytics

Event planning

Team leadership

Tools

POS system

Job description

Macy's is seeking a Beauty Brand Expert Leader to drive sales and elevate the customer experience with passion, expertise, and style. You will educate customers, coach Beauty Advisors, and lead brand strategies in collaboration with store leadership and vendor partners.

You’ll analyze sales data, build relationships with clients, and help deliver a consistent, high‑quality shopping experience across the beauty counter. This role requires collaboration, initiative, and a commitment to excellence.