Beauty Brand Expert Leader

Macy's; Oak Brook (IL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Holidays

Employee discounts

Career development

Job summary

Macy's is seeking a Beauty Brand Expert Leader to drive sales and elevate the customer experience by delivering expert product knowledge, personalized consultations, and brand-focused coaching to the team. You will lead client development, analyze sales data, and collaborate with vendors to execute events and training in a fast-paced store setting.

Ideal candidates bring 3–5 years in retail/beauty leadership, strong merchandising skills, and a passion for trends to inspire both customers and

Qualifications

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends and holidays.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance of daily, weekly, monthly, seasonal and annual sales results and implement strategies to grow business.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer-first manner.
• Stay informed on new launches, best-sellers, and beauty trends to support team education.

Skills

Customer service

Team leadership

Clienteling

Merchandising

Tools

POS systems

CRM software

Job description

Macy's is seeking a Beauty Brand Expert Leader to drive sales and elevate the customer experience by delivering expert product knowledge, personalized consultations, and brand-focused coaching to the team. You will lead client development, analyze sales data, and collaborate with vendors to execute events and training in a fast-paced store setting.

Ideal candidates bring 3–5 years in retail/beauty leadership, strong merchandising skills, and a passion for trends to inspire both customers and