Fragrance Brand Expert: Elevate Client Experiences

Macy's; Florida; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking a Beauty Brand Expert Leader to be the go-to authority for a assigned brand, driving sales, elevating customer experiences, and mentoring fellow Beauty Advisors. You will educate customers on routines and trends, lead by example, and collaborate with store leadership and vendor partners to deliver results in a fast-paced environment.

In this role you will analyze sales performance, build client relationships, and execute brand strategies and events.

Qualifications

• Three to five years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends and holidays.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze daily, weekly, monthly, seasonal, and annual sales results and implement growth strategies.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through merchandising, hygiene, and stock replenishment.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns professionally and with a customer-first mindset.
• Stay informed on new launches and beauty trends to educate the team.
• Manage multiple priorities in a fast-paced environment with strong attention to detail.

Skills

Customer service

Clienteling

Sales analysis

Event planning

Merchandising

Team collaboration

Communication

Attention to detail

Job description

Macy's is seeking a Beauty Brand Expert Leader to be the go-to authority for a assigned brand, driving sales, elevating customer experiences, and mentoring fellow Beauty Advisors. You will educate customers on routines and trends, lead by example, and collaborate with store leadership and vendor partners to deliver results in a fast-paced environment.

In this role you will analyze sales performance, build client relationships, and execute brand strategies and events.