BDR & Scheduling Specialist — Growth Opportunities

DuctMasters USA, Inc. - Clean Air Solutions; Fort Lauderdale (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Annual sick time

6 paid holidays (including floating)

Annual paid vacation

Paid expenses

Company vehicle

Gas reimbursement

Insurance benefits

401(k) plan

Growth opportunities

Supportive work environment

Job summary

DuctMasters is hiring a full-time BDR - Customer Service Rep for our Weston, FL office. You will schedule appointments, coordinate with the field service team, and follow up with leads to convert them into loyal clients.

The role offers a Monday–Friday schedule with multiple shift options and potential incentives for sold jobs. Ideal candidates have 1+ years in customer-facing roles and strong English communication; bilingual skills are a plus.

Qualifications

• 1+ years of experience in a customer service, sales development, call center, or another customer-facing role
• Fluent verbal and written English communication skills
• Professional phone etiquette
• Flexibility to work an after-hours and weekend shift rotation
• Punctuality, reliability, and a professional appearance/attitude

Responsibilities

• Answer incoming phone calls and accurately record details for residential and commercial HVAC jobs
• Make outbound calls to follow up on missed calls and online leads
• Explain the benefits of choosing us and book service appointments in ServiceTitan (with training provided)
• Provide real-time support to dispatchers and HVAC technicians
• Participate in an after-hours and weekend rotation to meet business needs
• Manage additional responsibilities as the position and our company grow

Skills

Customer service

Phone etiquette

Bilingual English/Spanish

Job description

DuctMasters is hiring a full-time BDR - Customer Service Rep for our Weston, FL office. You will schedule appointments, coordinate with the field service team, and follow up with leads to convert them into loyal clients.

The role offers a Monday–Friday schedule with multiple shift options and potential incentives for sold jobs. Ideal candidates have 1+ years in customer-facing roles and strong English communication; bilingual skills are a plus.