BDR - Customer Service Rep

DuctMasters; Town of Florida (NY); On-site; USD 40,116,000 - 57,308,000; Full time

Benefits offered by this job

Annual sick time

6 paid holidays

vacation time

paid expenses

Company vehicle

Gas reimbursement

Insurance benefits

401(k) plan

Growth opportunities

Collaborative work environment

Job summary

DuctMasters is hiring a full-time BDR - Customer Service Rep to join our Weston, FL office. You will schedule appointments, coordinate with the field service team, and follow up with leads to convert them into loyal clients.

Ideal candidates will have 1+ year of customer-facing experience and strong English communication. Bilingual Spanish optional. Compensation ranges from $14.00 to $20.00 per hour plus incentives, with a 401(k) and strong growth opportunities.

Qualifications

• 1+ years of experience in a customer service, sales development, call center, or another customer-facing role.
• Fluent verbal and written English communication skills.

Responsibilities

• Maintain a positive, professional, and polite attitude throughout the day.
• Answer incoming phone calls and accurately record details for residential and commercial HVAC jobs.
• Make outbound calls to follow up on missed calls and online leads.
• Explain the benefits of choosing us and book service appointments in ServiceTitan (with training provided).
• Provide real-time support to dispatchers and HVAC technicians.
• Participate in an after-hours and weekend rotation to meet business needs.
• Manage additional responsibilities as the position and our company grow.

Skills

Customer service

Sales development

Call center

English proficiency

Tools

ServiceTitan

Job description

Are you looking for a role where you can learn new things, grow professionally, and make a tangible difference for a local business? You've just found it!

DuctMasters is hiring a full-time BDR - Customer Service Rep to join our Weston, FL office and help us continue to show up for our customers. You'll schedule appointments, coordinate with the field service team, and follow up with leads to convert them into loyal clients! Keep reading to learn more and see if you could thrive in this dynamic role.

BDR - CUSTOMER SERVICE REP COMPENSATION

Pay: $14.00 - $20.00/hour (based on experience) plus incentives for sold jobs and performance bonuses

Schedule: Monday - Friday, from 7:00 am - 4:00 pm, 8:00 am - 5:00 pm, or 8:00 am - 6:00 pm

Benefits:

• Annual sick time
• 6 paid holidays (including a floating birthday)
• annual paid vacation time
• paid expenses
• access to a company vehicle
• gas reimbursement
• insurance benefits
• a 401(k) plan
• growth opportunities
• supportive and collaborative work environment

THE BDR - CUSTOMER SERVICE REP WE'RE LOOKING FOR

Our ideal candidate is fluent in both English and Spanish, but it's not a requirement! The minimum qualifications are:

• 1+ years of experience in a customer service, sales development, call center, or another customer-facing role
• Fluent verbal and written English communication skills
• Professional phone etiquette
• Flexibility to work an after-hours and weekend shift rotation (we will provide advance notice)
• Punctuality, reliability, and a professional appearance/attitude

ABOUT US

DuctMasters is a leading indoor comfort solution provider, specializing in air conditioning, duct cleaning, and decontamination for over 29 years. As a licensed and insured air-conditioning contractor in Florida, we prioritize improving indoor air quality. Our certifications from the National Air Duct Cleaners Association (NADCA) and A+ rating from the Better Business Bureau (BBB) demonstrate our commitment to quality. Serving various institutions, businesses, and homeowners, we take pride in delivering clean indoor air. Join our team of dedicated professionals and enjoy competitive compensation, great benefits, and opportunities for growth.

IS THIS ROLE THE RIGHT FIT FOR YOU?

As our BDR - Customer Service Rep, you will:

• Maintain a positive, professional, and polite attitude throughout the day
• Answer incoming phone calls and accurately record details for residential and commercial HVAC jobs
• Make outbound calls to follow up on missed calls and online leads
• Explain the benefits of choosing us and book service appointments in ServiceTitan (with training provided)
• Provide real-time support to dispatchers and HVAC technicians
• Participate in an after-hours and weekend rotation to meet business needs
• Manage additional responsibilities as the position and our company grow

Must be able to pass a background check and drug screening.