BDC Specialist: Outbound Appointments Caller + 401k/PTO

Bud Clary Auto Group; Longview (WA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401k match

Life insurance

Employee assistance

PTO from day one

Job summary

Bud Clary Auto Group in Washington state is seeking a motivated BDC Agent to handle inbound and outbound calls and emails, schedule appointments, and maintain accurate customer records. You will use dealership templates and follow scripts to ensure professional communication and effective lead management.

The role requires ongoing product knowledge, strong time management, and a professional presence to support the sales team and deliver exceptional customer service.

Qualifications

• High school diploma or GED.
• Preferred one year of office experience.

Responsibilities

• Make 80–100 outbound calls and emails daily.
• Respond to customer inquiries promptly and professionally.
• Use dealership templates for communications.
• Schedule and confirm customer appointments.
• Keep manager informed of customer issues or problems.
• Stay informed about products and services to assist customers.
• Maintain professional appearance.

Skills

Communication skills

Phone etiquette

Email correspondence

Appointment scheduling

Education

High school diploma

1 year office experience

Job description

Bud Clary Auto Group in Washington state is seeking a motivated BDC Agent to handle inbound and outbound calls and emails, schedule appointments, and maintain accurate customer records. You will use dealership templates and follow scripts to ensure professional communication and effective lead management.

The role requires ongoing product knowledge, strong time management, and a professional presence to support the sales team and deliver exceptional customer service.