Business Develop Agent (BDC)

Bud Clary Auto Group; Longview (WA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401k match

Life insurance

Employee assistance

PTO from day one

Job summary

Bud Clary Auto Group in Washington state is seeking a motivated BDC Agent to handle inbound and outbound calls and emails, schedule appointments, and maintain accurate customer records. You will use dealership templates and follow scripts to ensure professional communication and effective lead management.

The role requires ongoing product knowledge, strong time management, and a professional presence to support the sales team and deliver exceptional customer service.

Qualifications

• High school diploma or GED.
• Preferred one year of office experience.

Responsibilities

• Make 80–100 outbound calls and emails daily.
• Respond to customer inquiries promptly and professionally.
• Use dealership templates for communications.
• Schedule and confirm customer appointments.
• Keep manager informed of customer issues or problems.
• Stay informed about products and services to assist customers.
• Maintain professional appearance.

Skills

Communication skills

Phone etiquette

Email correspondence

Appointment scheduling

Education

High school diploma

1 year office experience

Job description

The primary tasks of a BDC Agent are, but not limited to: Communicating effectively by telephone and by e-mail with customers, co-workers, and management (this will include both inbound and outbound communications) and to schedule appointments for customers. The BDC Agent continually upgrades the knowledge of dealership products and services for the benefit of the customer.

ESSENTIAL DUTIES

• Required to complete 80-100 outbound calls, inclusive of e-mails where necessary, and a quantity of inbound sales calls each day
• Respond to all customer inquiries promptly, professionally and effectively.
• Utilize established dealership templates to communicate with customers by e-mail and telephone.
• Follow dealership call scripts for all outbound sales calls.
• Schedule, log and confirm appointments with customers.
• Communicate customer information to the Manager when an appointment is scheduled.
• Continually studies products, services and manufacturer information to enhance BDC Agent’s ability to assist customers.
• Has thorough knowledge of all dealership products and services.
• Constantly study used vehicle inventory on a weekly basis.
• Comply with all customer handling and marketing functions as identified and directed by the Manager.
• Communicate with the Manager any/all potential customer issues or problems.
• Perform all outbound campaigns as directed by the Manager.
• Maintains professional manner and appearance.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED)
• Preferred one-year experience in an office environment, or related experience.

BENEFITS

• 401k Retirement plan with company match.
• Life Insurance Coverage.
• Employee Assistance Program.
• PTO accumulation begins on the first day of employment. During the first year, hourly employees earl 1 hour of PTO for ever 40 hours worked.

PHYSICAL DEMANDS

This job requires sitting for long periods of time, standing, talking clearly, hearing both in person and over the telephone, use of hands to operate office equipment, and must be able to reach with both hands and arms. The employee is occasionally required to walk, bend, or lift up to twenty-five pounds. Vision abilities required by this job include close vision and the ability to adjust focus.

Bud Clary Auto group is an Equal Employment Opportunity Employer

The Company is committed to providing a work environment free from discrimination and harassment based on race, color, gender, national origin, age, religion, sex, disability, and any other status protected by State or Federal law. These factors will not be considered in any aspect of a person's employment including recruiting, hiring, placement, promotion, termination, layoff and/or any other term or condition of employment. The Company's commitment to providing a harassment-free environment includes conduct by vendors, contractors, and other non-employees.